Introduction

This document as well as anything else mentioned herein sets out the terms (hereinafter referred to as "Terms" of use of this website and the process of purchasing any product through it.

Please read the Terms as well as the Cookies Policy as well as the Privacy Policy, before using this website or placing any product order, as such action will mean that you accept unconditionally and are therefore bound by the above. If you disagree and do not wish to be bound by the Terms, you must refrain from using the Website.

We are constantly trying to improve our services. This means that we may need to modify these Terms of Use from time to time so that they accurately reflect our services and practices. Each modification takes effect from its posting, unless otherwise specified in a relevant update announced on our website.

If you have any questions regarding the content of the "Terms", the Privacy Policy or the Cookies Policy please contact us in the contact details, as they appear in the relevant field at the bottom of this website.

Details of our business

Our company with the name "Kolaitis Andreas" And the distinctive title "RATIH" is active in the field of clothing, footwear, accessories, home appliances and lighting. Its headquarters are located in Spetses of the Peripheral Unit of Attica, on Stavrou Niarchou Street, TIN. 059230579 . A 'Piraeus.

Use of the Website

As a visitor you have the obligation to use our website in a manner in accordance with the rules of Greek law, but also with these Terms of Use.

In particular, you should:

1) Submit legitimate questions or orders.

2) Do not place false or fraudulent orders. In such a case we have the right to cancel your order and inform the competent authorities.

3) Provide us with your correct and true personal information (name, surname, address, contact details, etc.), which will be processed in accordance with the Privacy Policy and for the purposes exclusively described there.

We inform you that if you do not provide us with all the necessary information we request in the special forms, your order can not be forwarded.

By submitting each order, you undertake that you are over 18 years of age and that you have the legal capacity to enter into binding contracts.

You must use our website with your own media and software and you are solely responsible for protecting your equipment from viruses or any malware.

You have the obligation to refrain from any action that restricts or prevents third parties from using the Website, and / or is intended to load or undermine, or alter, and / or damage or malfunction. You also have the obligation to refrain from any generally illegal, abusive, illegal and fraudulent activity, using the Website.

You are responsible for any damage that we will suffer from your acts or omissions that constitute a breach of your obligations under these Terms. You are also responsible for any damage that we will suffer due to our involvement in litigation or due to the payment of fines or compensation to third parties due to breach of your obligations as a visitor. We reserve the right to take remedial action against you for the above damages.

Range of our services

We inform you that our services are provided throughout Greece and can be delivered exclusively within its areas. You can use our services from all foreign countries, however the delivery of the products becomes possible only in areas within the Greek borders.

Contract Preparation Procedure

The contract will be considered concluded only when your order is explicitly accepted by us.

Therefore, as soon as you follow the purchase process and after selecting the "Payment" field, you will be sent an "Order Confirmation" e-mail, with which your order will be considered to have been received by our company.

Product Availability

All orders can be placed if the products are available. In case the product of your choice is not in stock due to difficulty in supply or exhaustion, we have the right to inform you about a similar product, of equal or superior quality and value, which you can order.

We also reserve the right to withdraw from this website any product, or to remove or edit any material or content on it. In this case we have no responsibility towards you or any third party.

Order rejection

Although we make every effort to process all orders we receive, we can reject at any time and at our sole discretion your order for which you have already received the "Order Confirmation" via e-mail, in the exceptional case that this becomes necessary. In this case we have no responsibility towards you or any third party.

Product delivery

Our company makes every effort to ensure that all your orders are delivered within the time period specified in it, subject to the above terms 7 and 8. If no delivery date has been set, this will be deemed to be the one indicated when you choose the payment method, in each case within thirty (30) days from the date in the "Order Confirmation".

In case of any delay in the delivery of your order within the above period, we will inform you by offering you the option to either continue purchasing these products after we set a new delivery date, or to return the money you have already paid us in full.

We remind you that deliveries take place every working day from Monday to Friday, except Saturday and Sunday.

Finally, the product is considered to have been delivered to you, as long as it is in the physical possession of you or a third party receiving it on your behalf and will be evidenced by your or a third party's signature on the receipt at the address you have declared for delivery. of the product.

Risk transfer

From the time of delivery of the product to you, i.e., if it is physically owned by you or a third party receiving it on your behalf (excluding the carrier), you have full responsibility for these products and for any loss or damage thereof.

In the event that you have instructed a carrier to transport the products and this option was not offered by our company, you have full responsibility to our company for these products and for any loss or damage.

Unable to Deliver your order

In case the delivery of your order becomes impossible, the carrier authorized by us will inform you about it. In any case, if within thirty (30) days from the day the order is made available for delivery, it has not been possible to deliver it for reasons through no fault of our own, it will be considered that you wish to cancel the contract, which will automatically considered expired. We will then refund the money you paid, in the same way it was paid, excluding shipping costs.

If your order is not delivered within the time period agreed above and for your fault you have the right to terminate the contract and we will refund any amount we have received from you for this reason.

Immediate delivery of your order

In case you choose to pick up the products of your order from our store, if they are in stock in it and if this is possible, we will inform you about the availability of the use of the "Immediate Delivery" service. This way your order will be delivered to you in a shorter period of time than what is stated in the Shopping Guide.

The order can be delivered to you or a third party in the above manner only if you or a third party show us the order number with which we have supplied you and a proof of your identity.

Product price

The price of the products, subject to the following, is the one listed on our website.

We always take care of the indication of the correct price in our products, however, in the exceptional case of incorrect indication of the price in a product and if we find that you have ordered it with the incorrectly listed price we give you the opportunity to either confirm the continuation of your order at the correct price or cancel it. In the event that the above communication with you is not possible, we will consider that your order has been canceled and we will refund you in full any amount you may have paid.

We are not obliged to supply you with any product when a lower price than the real one has been erroneously stated and this error is obvious and visible to you, even if your order is in the stage of "Shipping Confirmation".

The price of the products listed on this website includes the VAT charge, but not the shipping costs, which are mentioned in the document "Purchasing Guide / Delivery Expenses", which is an integral part of these TERMS. VAT which is applied is the one, as defined and valid in Greece, which as the place of delivery of the products is considered the place of supply.

The price of the products can be changed at any time. Without prejudice to the above, this modification will not affect the price of the products of your order as long as you have sent us the "Order Confirmation".

Payment

Payment can be made by credit cards: VISA, MASTERCARD, American Express, Diners, Discover.
Also with web banking in the following bank account:

GR 5001401860186002002006072 ALPHA BANK 

Beneficiary name: Kolaitis Andreas

If you choose to make the payment of your order by deposit in a bank account, please send us the deposit receipt in our e-mail for the fastest execution.

For your own security, your credit card information will be encrypted. Once we receive your order, we will ask the respective issuer for its pre-approval, in order to ensure that there is a sufficient balance to complete the transaction. In case your card is not approved by its issuer, we do not bear any responsibility for any delay or non-delivery of your order and we will not be able to conclude a contract with you.

By selecting "Payment" you confirm that the credit card used in the transaction belongs to you.

You can also pay for your order at our store cashier, in any way available. provided of course that is the way you have chosen.

Additional payments

For any additional payment in addition to the fee agreed between us for our main contractual relationship we are obliged to obtain your explicit consent in order for this to take place.
 

Purchase products as a visitor

Με την επιλογή αυτού του τρόπου αγοράς προϊόντων  της ιστοσελίδας μας, θα προβείτε στην παροχή των απολύτως αναγκαίων για την πραγματοποίηση της συναλλαγής σας πληροφοριών. Μόλις ολοκληρωθεί η αγορά σας, μπορείτε να συνεχίσετε τη χρήση της ιστοσελίδας μας είτε με την εγγραφή σας ως χρήστης είτε παραμένοντας μη εγγεγραμμένος.

Returns policy

Right of withdrawal

You can exercise your right to withdraw from the contract, i.e. to declare that you do not wish to use the products ordered by our company and sent to you in accordance with this procedure, and return them without any justification on your behalf and without any financial burden, if you tell us this in the special withdrawal form that we provide.

Deadline by law
In order for your exercise of the above right to be considered timely, you must notify us of your withdrawal decision within 14 calendar days, since you or the third party (other than the carrier) you have designated has physical possession or control of the products. If you have placed an order for more products, which have been shipped to you at different times, from the day you or the third party (other than the carrier) you have designated has the physical possession of the last goods delivered. If you have made the product, you have ordered consists of several pieces or more batches, which have been sent to you at different times, from the day you or the third party (other than the carrier) you have indicated has physical possession of the last item or of the last lot. If it is a regular delivery contract at a predetermined time, from the day you or the third party (other than the carrier) you have designated has physical possession of the first product.

Cases excluded from the right of withdrawal:

The above right cannot be exercised in the following cases:

1. If the products you have purchased and delivered to you are such that their price depends on money market fluctuations which we cannot control and which may occur within the withdrawal period.
2. If the products you have purchased and delivered to you have been customized or made to order according to your individual needs.
3. If the products you have purchased and have been delivered to you, after delivery, due to their nature, are inextricably mixed with other items.
4. If the products you have purchased and have been delivered to you, do not carry the packaging in which they were delivered to you or have been damaged. Therefore, please take care to maintain the integrity of the packaging with which the products were delivered to you as well as any accompanying documents.

 Consequences of withdrawal

You must return the products, in the condition you received them, within 14 calendar days from the day you informed us in writing of your decision to withdraw and without undue delay either by sending them to an authorized carrier or by delivering them to our store. you in person.

If you have exercised the right of withdrawal on timewithin the above deadline, we are obliged to refund any amount we receive from you, including, where applicable, delivery costs, without undue delay and definitely within 14 calendar days from the day on which we have been informed of your decision, without prejudice to those listed immediately below. We will send you a relevant e-mail to confirm the receipt of your request. The above return will be made by the same method you used to pay for the products you purchased from our company, unless expressly agreed otherwise and provided that you do not incur any costs arising from the return of the products. If you have chosen a shipping method other than the cheapest standard we provided, we are not obliged to reimburse you for the additional costs. We inform you that we have the right to withhold the refund of the price until we receive the products back or until you provide us with proof that you have sent back the products, whichever comes first.

16b. Return of products ordered from a foreign country
As we have already informed you in condition number 4 hereof, you can place an order through this website from any foreign country, but it can only be delivered to an area within the Greek Territory. In the same way, in case it becomes necessary to return the product through a courier that we have defined, it can only take place at the place where it was delivered. In such a case we are not obliged to pay the shipping costs, if the place of return is different from the place of delivery or if the place of return is outside Greece. This condition does not apply to the return of defective products

Liability for real defects

We always make every effort to ensure that the products we deliver to you are exactly the ones for which you have placed your order and respond as far as possible to the description and condition listed on our website. If you immediately find any real defect upon receipt of the product, please contact us either by phone at 229807700 or via email: info@ratih.gr in order to give you instructions on the actions you should take. After you return the product in question to the address indicated on your receipt, we will carefully examine it and inform you by e-mail within a reasonable period of time whether you are entitled to a replacement of the product and if it is not possible on our part if you are entitled refund your money. The replacement of the product or the refund of your money will be made within 14 calendar days from the moment you receive the e-mail with which we confirm you for the replacement of the product or the refund of your money. If we cannot replace this We will refund your money in full, including shipping costs or other reasonable costs incurred in returning the defective product to us, using the same method you used at the time of order payment for this product.

Written communication

Our communication with you will be done in writing by electronic means, whether it concerns the ordering process, or information from us or your other notification from us, a fact that in the context of freedom of contract you accept that it is the written form, where the law requires it.

Liability and disclaimer

All products delivered to you are deemed to comply with our agreement as long as they meet the following conditions: (a) meet the description as set out on this website; (b) are use of these products c) have the quality characteristics and performance that such products are reasonably expected to have. We inform you that from the shipment of your order onwards our company does not bear any responsibility for the condition of the product. Unless otherwise expressly stated in these Terms, our liability is limited to the amount of the price of each product.

Incidents of force majeure

In no case are we responsible for the failure of our obligations or the delay in fulfilling them due to a reason that constitutes force majeure, i.e., for any event it could not have been foreseen in any way, nor is it our responsibility or fault. Indicatively, and not restrictively, we report some incidents of force majeure: 1. Natural disasters, i.e. fire. Flood, storm, earthquake, etc.2. Inability to communicate due to failure of telecommunication networks or for other reasons that do not fall within our area of responsibility. 3. Inability to use private or public means of transport, due to their damage, strike or others that do not fall within our sphere of responsibility. 4. Strikes or other trade union actions.5. Terrorist act or threat of it, social unrest, insurrection, war, insurrection, etc. In cases of force majeure any contract with you is suspended until we find a way to respond to it despite the force majeure or until the fact of force majeure is eliminated.

Waiver of rights

Unless we seek or otherwise require the strict enforcement of your obligations under these terms, this does not imply in any way our waiver of our respective rights or our desire to limit them. In any case, you undertake to meet properly the above obligations and we have every right to exercise legally to this end.

Transfer of rights and obligations

We inform you that the contract you enter into with our company, concerns and binds exclusively you and us as well as our legal representatives and successors.

You may not transfer, assign, charge or otherwise dispose of it without our prior written consent.

We reserve the right to transfer, assign, charge or subcontract or otherwise dispose of a contract or any of our rights or obligations under it, at any time during its validity.

In such a case, your rights as a consumer are not affected, nor is it affected in any way by any guarantee we have given you.

Partial invalidity clause

If any competent authority considers that any of these terms are invalid, inapplicable or unenforceable, this fact alone does not invalidate the conclusion of the contract between us in its entirety. Therefore, the other terms continue to apply and bind us bilaterally.

Right to amend these terms

We are constantly trying to improve our services. This means that we may need to modify these Terms of Use from time to time so that they accurately reflect our services and practices. Each modification takes effect from its posting, unless otherwise specified in a relevant update announced on our website.

In any case, we advise you to check for possible modifications of the Terms. As long as you continue to visit and use our website after the new Terms are posted, you agree to the modifications. The terms that will apply at the time of use of this website by you are also those that bind you, unless required to be amended due to law enforcement or government authority, in which case these modified terms also bind you to orders you submitted before their modification.

We reserve the right at any time to temporarily and / or permanently suspend the operation of part or even the whole of the Website. In any case we reserve the right to terminate the use and / or general access to this Website to those visitors / users who in our opinion violate the content of these Terms of Use.

Law and Jurisdiction

Greek law is applicable for the resolution of any dispute that may arise. Competent courts for the interpretation of the Terms and for the resolution of any disputes related to them are the Courts of Livadia.