Right of withdrawal
You can exercise your right to withdraw from the contract, i.e. to declare that you do not wish to use the products ordered by our company and sent to you in accordance with this procedure, and return them without any justification on your behalf and without any financial burden, if you tell us this in the special withdrawal form that we provide.
Deadline by law
In order for your exercise of the above right to be considered timely, you must notify us of your withdrawal decision within 14 calendar days, since you or the third party (other than the carrier) you have designated has physical possession or control of the products. If you have placed an order for more products, which have been shipped to you at different times, from the day you or the third party (other than the carrier) you have designated has the physical possession of the last goods delivered. If you have made the product, you have ordered consists of several pieces or more batches, which have been sent to you at different times, from the day you or the third party (other than the carrier) you have indicated has physical possession of the last item or of the last lot. If it is a regular delivery contract at a predetermined time, from the day you or the third party (other than the carrier) you have designated has physical possession of the first product.
Cases excluded from the right of withdrawal:
The above right cannot be exercised in the following cases:
- If the products you have purchased and delivered to you are such that their price depends on money market fluctuations which we cannot control and which may occur within the withdrawal period.
- If the products you have purchased and delivered to you have been customized or made to order according to your individual needs.
- If the products you have purchased and have been delivered to you, after delivery, due to their nature, are inextricably mixed with other items.
- If the products you have purchased and have been delivered to you, do not carry the packaging in which they were delivered to you or have been damaged. Therefore, please take care to maintain the integrity of the packaging with which the products were delivered to you as well as any accompanying documents.
Consequences of withdrawal
You must return the products, in the condition you received them, within 14 calendar days from the day you informed us in writing of your decision to withdraw and without undue delay either by sending them to an authorized carrier or by delivering them to our store. you in person.
If you have exercised the right of withdrawal on timewithin the above deadline, we are obliged to refund any amount we receive from you, including, where applicable, delivery costs, without undue delay and definitely within 14 calendar days from the day on which we have been informed of your decision, without prejudice to those listed immediately below. We will send you a relevant e-mail to confirm the receipt of your request. The above return will be made by the same method you used to pay for the products you purchased from our company, unless expressly agreed otherwise and provided that you do not incur any costs arising from the return of the products. If you have chosen a shipping method other than the cheapest standard we provided, we are not obliged to reimburse you for the additional costs. We inform you that we have the right to withhold the refund of the price until we receive the products back or until you provide us with proof that you have sent back the products, whichever comes first.
Return of products ordered from a foreign country
As we have already informed you in condition number 4 hereof, you can place an order through this website from any foreign country, but it can only be delivered to an area within the Greek Territory. In the same way, in case it becomes necessary to return the product through a courier that we have defined, it can only take place at the place where it was delivered. In such a case we are not obliged to pay the shipping costs, if the place of return is different from the place of delivery or if the place of return is outside Greece. This condition does not apply to the return of defective products
Liability for real defects
We always make every effort to ensure that the products we deliver to you are exactly the ones for which you have placed your order and respond as far as possible to the description and condition listed on our website. If you immediately find any real defect upon receipt of the product, please contact us either by phone at 229807700 or via email: info@ratih.gr in order to give you instructions on the actions you should take. After you return the product in question to the address indicated on your receipt, we will carefully examine it and inform you by e-mail within a reasonable period of time whether you are entitled to a replacement of the product and if it is not possible on our part if you are entitled refund your money. The replacement of the product or the refund of your money will be made within 14 calendar days from the moment you receive the e-mail with which we confirm you for the replacement of the product or the refund of your money. If we cannot replace this We will refund your money in full, including shipping costs or other reasonable costs incurred in returning the defective product to us, using the same method you used at the time of order payment for this product.
Written communication
Our communication with you will be done in writing by electronic means, whether it concerns the ordering process, or information from us or your other notification from us, a fact that in the context of freedom of contract you accept that it is the written form, where the law requires it.
Liability and disclaimer
All products delivered to you are deemed to comply with our agreement as long as they meet the following conditions: (a) meet the description as set forth on this website; the quality characteristics and performance that such products are reasonably expected to have. We inform you that from the shipment of your order onwards our company does not bear any responsibility for the condition of the product. Unless otherwise expressly stated in these Terms, our liability is limited to the amount of the price of each product.